Adobe Acrobat Pro and Reader are not printing via Outlook after recent patch

Forum|Forum|2 years ago
May 11, 2023
1 reply
1021 views

I have come across four clients on four seperate systems today that have not been able to print PDF attachments in Outlook after update/patch this morning. Saving PDFs to the desktop and opening in Acrobat and printing is working well, but opening PDF attachments in Outlook is not working. The print cue is processed and cleared, but no printout. Any suggestions?

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Meenakshi0101

Community Manager

Hi David29842386g9s6,

Thank you for reaching out.

As mentioned above, the application has been updated to the latest version. Could you please share the Acrobat and OS versions on those machines?

Also, share the workflow used to print the PDF. Are they able to open the PDF in Acrobat from the Outlook attachment?

Ensure that printer drivers are updated.

Thanks,

Meenakshi

D

David29842386g9s6Author

Participant

Thanks for the replying back. I just checked the four troubled client machines, and the problem is no longer there. It must have been an Exchange issue.

Meenakshi_Negi

Legend

Hi David29842386g9s6.

Thank you for letting us know. Glad to know that the issue is resolved.

Let us know if we can be of any help.

Thanks,

Meenakshi

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