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V
videofame
Participant
December 23, 2016
Question

Adobe Acrobat Pro can't process .log .PDF or .JDF files

  • December 23, 2016
  • 1 reply
  • 384 views

I have a registered copy of Adobe Acrobat Pro xxxx-xxxx-xxxx-xxxx-xxxx-8136 Version 10 Windows registered August 21, 2012. However the error message says Distiller can't process the .log .PDF or .JDF files. I'm not sure what distiller is but I bought Adobe Acrobat Pro.

I have a feeling this will never work and want to get my $199. back so I can buy the subscription version

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 23, 2016

uninstall your acrobat x after securing your serial number

if win os, clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

reinstall acrobat x and activate with your serial number.

p.s. distiller is the adobe program that converts other file types to pdfs.

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