Adobe Acrobat Pro continuous release keeps freezing while scrolling through some PDFs

Forum|Forum|1 year ago
March 12, 2024
1 reply
1032 views

We have a user with Adobe Acrobat Pro version 2023.008.20533 64-bit, whose Acrobat keeps freezing temporarily while scrolling through some PDFs.

The Enhanced Security and Protected Mode are disabled in user's Acrobat Pro.

I have much slower PC, but can view the same PDFs in my Acrobat Reader without any issues.

Any ideas what could cause this issue?

This topic has been closed for replies.

Correct answer Vardan5C73

Windows 10 Pro, stand-alone installer.

Adobe support advised to run the Adobe cleaner, delete all Adobe folders and install 32-bit version, that according to them has much less issues, than the 64-bit version.

The above solved the issue.

ls_rbls

Community Expert

Hi @Vardan5C73 ,

Please describe in a little more detail how did you installed that version of Acrobat? (i.e. via Creative Cloud app or a stand-alone 64-bit Acrobat installer)

And in which operating system are you on?

V

Vardan5C73AuthorCorrect answer

Participant

Windows 10 Pro, stand-alone installer.

Adobe support advised to run the Adobe cleaner, delete all Adobe folders and install 32-bit version, that according to them has much less issues, than the 64-bit version.

The above solved the issue.

ls_rbls

Community Expert

Great!

Thank you for updating this thread.

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