Adobe Acrobat Pro Crashing and removing active pdf document in sharepoint

Hi ​@JPed ,

We are really sorry for the trouble you've had, especially when you’re under time pressure. I completely understand how frustrating it is to have Acrobat crash mid-task and then see the working file disappear. 

When Acrobat crashes during page insertion (particularly with larger files like 70+ pages), the most common causes are:

• Corrupt source or target PDF

• Temporary file/cache conflict

• Background security software interfering

• A damaged Acrobat preferences profile

Since you’ve already reinstalled Acrobat (thank you for trying that), here are a few targeted steps that often resolve this specific behavior:

• Try resetting Acrobat Preferences:  

• Try combining instead of inserting pages. 
• Try saving the file locally instead to save on CloudDrives, Network drive, or SharePoint. 
• Check for Pending updates: Help → Check for Updates

If the issue continues to occur, please provide us with the following details and crash logs:

1. Acrobat version installed:   https://adobe.ly/3PQQ7nE
2. OS name and version.

And to collect the logs:

1. Download and run the Diagnostics Utility from:  https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
2. Click on Start Diagnostics. Ensure advanced logging is checked.
3. Launch Acrobat, reproduce the issue with your file.
4. Once done, click Stop Monitoring.
5. Copy the Log ID and share it with us.

Most importantly, crash logs:

For crash or freezing issue, we would require crash logs: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

• Upload logs to any Cloud Drive(One Drive, Google Drive, Dropbox, etc)

Let us know how it works. 

~Tariq