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D
defaultflp63wozb122
Participant
August 13, 2021
Question

Adobe Acrobat Pro DC 2015 won't let me log in after reinstall

  • August 13, 2021
  • 2 replies
  • 1489 views

I have the disc of 2015 Acrobat Pro DC, perpetual license. It's currently installed on my laptop and works fine. I got a new desktop and have installed 2015 Acrobat, but when I go to open it, it says, "Update Required." I've updated IE to the latest version, I'm running Win10. I'm logged out of the other Adobe iteration on the laptop. Chat says they don't support this version anymore.

What do I need to do to get this running?

Thanks

This topic has been closed for replies.

2 replies

Amal.
Amal.
Legend
August 13, 2021

Hi there

 

++ Adding to the discussion

 

Are you getting the error message 'Your browser or OS is no longer supported - Update Required'? If yes, please check out the steps shared in the help page - https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html and see if that works.

 

Regards

Amal

D
defaultflp63wozb122Author
Participant
August 13, 2021

Hi Amal,
After uninstalling, then reinstalling with every patch I could download, I
got it to work, but it still doesn't show as one of my products in my Adobe
acct.
Thanks for your help,

Carol Holly
[P.I Removed by Modeartor]

Amal.
Amal.
Legend
August 16, 2021

Hi Carol

 

Adobe Acrobat 2015 is an old and EOL application. 

For more information please check the help page - https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-2015-reader-2015.html

 

Regards

Amal

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 13, 2021

insert* a screenshot of the update required message.

 

*

 

D
defaultflp63wozb122Author
Participant
August 13, 2021

Hi kglad,

After uninstalling, then reinstalling with every patch I could download, I
got it to work, but it still doesn't show as one of my products in my Adobe
acct.
Thanks for your help,

Carol Holly
Bookkeeper

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 14, 2021

that's not important. adobe doesn't support it anyway (as you know).  getting it to work is more important.

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