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Participant
September 17, 2021
Answered

Adobe acrobat pro dc - All pdfs appear with a yellow background

  • September 17, 2021
  • 20 replies
  • 85300 views

Good morning

Its not a functional problem but an aesthetic one.

A big one.

I must have done something because since yesterday, all the pdfs in my computer appear with a yellow (instead of white) background.

They print fine, when I send them to others they open them and look fine....however in my PC the pdfs have a yellow background

What can I do?

Correct answer divyap69359112

Hi,

If you are using dual displays, please try the below steps

 

From Windows Control Panel open Color Managment.
Select the affected display (if you have multiple affected displays you will need to repeat the following steps for each one).
Check the box "Use my settings for this device"
Select any existing profiles associated with this device and Remove them.
Click Add and choose the ICC Profile called sRGB IEC61966-2.1.
Click OK and then Close.

Now try to open the PDF

20 replies

Participant
November 9, 2021

Mine is still showing yellow on screen on all pdf's. It even prints out with a different shade, where it wouldnt before. My work around is to just set it to Print as image and it takes away the shading. Atleast I can print properly. Still not reflecting as it should on screen. I use Adobe Reader. File / Print / Advanced / Print as Image

Participant
November 4, 2021

Thank you so much! what a relief - it's been driving me crazy!!!! - it even printed a yellow page for me the other day.....

Participant
November 18, 2021

i still print a yellow page, other pdf program print page is simpler than adobe, but likely need to change to other

Participant
October 20, 2021

Still having this issue over a month after this was posted.

 

Dave__M
Community Expert
Community Expert
October 20, 2021

This issue has to be fixed.  I am seeing dozens and dozens of reports of this issue.  It is widespread, and has been 'on the ground' for weeks now.  I read in a different thread a few weeks ago that Adobe is aware and is working on the issue.  But weeks?  

Dave

Participant
October 15, 2021

ADOBE - WHEN ARE YOU GOING TO ADDRESS THIS ISSUE!

CChow
Participating Frequently
October 8, 2021

Recently installed Windows 11. Don't know when my adobe apps last updated. This is what "works/worked" for me. YMMV.

 

Solution 1 (After getting help from adobe chat support)

  • Adobe Acrobat DC: Edit> Preference>Color Management> Select "Monitor Color" from the "Setting:"
     Dropdown.
  • Photoshop: Edit> Color Settings> Select "Monitor Color" from the "Setting:"
     Dropdown.

Result: White is White

Cons?: I don't know much about how this is linked to a color calibration profile set on the OS, so I'm not sure if this method does anything to color accuracy if that's important to you (it is for me).

 

Solution 2 (ICC Profile in OS )

 

Access Color Profile on Windows: https://support.microsoft.com/en-us/windows/about-color-management-2a2ed8fa-cf09-83c5-e55c-d1428519f616

I don't have a mac but maybe this would be the same: https://support.apple.com/guide/mac-help/change-your-displays-color-profile-mchlf3ddc60d/mac

 

 Before these solutions, I reset my photshop settings to default and uninstalled/reinstalled my Adobe Acrobat.

 

  • 2A - Check what ICC profile your OS is using. If it's not sRGB IEC61966-2.1, switch it to that to see if it fixes it.
    • If you have Adobe Acrobat/Photoshop open when you do this, close it and then open to see if it's fixed.
      • If this solution works, whatever profile you were using previously may have an issue.
      • Recalibrate your monitor and test the programs with your new calibrated profile set as default on your OS (This last point is if you have a calibration tool).
  • 2B - If the above option doesnt work, which didn't for me on this occasion, I deleted all color profiles that were specifically calibrated for my monitor, then set it sRGB IEC61966-2.1, restarted my PC and then tested again. This worked for me. That should be it for you unless you collabrate your monitors. I recalibrated my monitor with my SpyderX and set my new color profile. All is good now.

Solution 3

https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-dc-all-pdfs-appear-with-a-yellow-background/td-p/12388134 

 

This one is a fix through "accessibility" settings in Adobe Acrobat and truthfully I feel it's not a great one. Although it appears to make white backgrounds actually look white, if you have PDFs with artwork or perhaps other media (not just text and the background" you''ll notice color differences. I work in design and this is no good for me.

Participant
October 5, 2021

I had the same and this resolved the issue, at least for the time being. Question is why did this suddenly happen? I did not do anything out of the ordinary. 

Participant
September 27, 2021

I'm almost afraid to say anything lest I jinx it, but all my PDF's seem to be fine this morning. No yellow anywhere.

Participating Frequently
September 22, 2021

Using the suggested fix does not work.  It only changes the background color of the document not white text or white colors used within images:

This never used to happen it only started happening recently after a recent update.  This might also be a windows issue as the "photos" app also displays white within images as this tawny yellow as well. 

Participant
October 20, 2021

Were you able to resolve this?

Participant
October 20, 2021

Thanks - no, the issue is still ongoing and no patch or update from Adobe...

Participant
September 22, 2021

I just finished a 4 hour remote session with Adobe on this issue. They've finally decided it's a bug with the last update. They rolled back my version, but it didn't fix it. BUG: ADC-4341292 Hopefully they'll roll out an update soon.

 

Participating Frequently
September 22, 2021

This may not be an adobe update issue but a windows update issue as I've also noticed certain windows apps like the the "photos" app display white within text/imagery as that tawny pale yellow.

 

Participant
September 22, 2021

Hmm...I'm not having the Photo issue. And I'm only having the issue with some random PDF's. Not all of them are yellow. Some of them just have a yellow border. And some of them are just fine. 

 

Inspiring
September 17, 2021

This worked to fix this issue for me:

 

go to ‘Edit’
then ‘Preferences’
Select ‘Accessibility’
Check ‘Replace Document Colors’
Select ‘Use Windows Color Scheme’
Press ‘OK’

 

There's a couple of other posts on this issue since recent update. Adobe are aware and investigating.

Participant
September 17, 2021

I LOVE you mate

You have nailed it

Problem sorted

Thanks a milion