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O
Oisin-JK
Participant
May 1, 2020
Question

Adobe Acrobat Pro DC crashes when reducing file size

  • May 1, 2020
  • 2 replies
  • 7723 views

Adobe Acrobat Pro DC crashes when reducing file size. This is when using File_Reduce file zie, or optimise PDF. This is not file specific.

 

System Report attached.

 

Mostly it crashes without an error. But I did see an error stating there was an error during flattening transparency. I turned transparency off in the Advanced Optimisation, but then it crashes with no error - program simply closes.

 

I've tried pring using Adobe and Microsft to PDF, the file size is twice as large.

 

Help appreciated.

Thanks

O

    This topic has been closed for replies.

    2 replies

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 24, 2020

    Hi there

     

    We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now.

     

    ++ Adding to the discussion

     

    What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC
    Make sure you have the latest version 20.009.20065 installed. Go to Help > Check for Updates.

     

    You may also try to repair the installation (For Windows Only) Go to Help > Repair Installation

     

    If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there a nd check.

     

    Let us know how it goes

     

    Regards

    Amal

    jakubgal
    jakubgal
    Participating Frequently
    November 4, 2020

    I am having a same issue. Re-Installing does not work. Error only on PC. I am using a Mac to open and reduce file sizes, as a not ideal work-around.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 18, 2020

    Hi there

     

    Hope you are doing well and sorry for the delay in response. I hope you would be able to fix it by now.

     

    If the issue still persists, please try the steps suggested in the help page https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that works.

     

    Regards

    Amal

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    May 1, 2020

    How large is the file? how many pages are you trying to optimize all at once?

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