Participant

Question

Adobe Acrobat Pro DC crashes while trying to embed video files

Forum|Forum|6 years ago
August 11, 2020
12 replies
1451 views

I didn´t find any useful workaround. It always crashes when trying to embed video files to a pdf.

I tried with mov, mp4 and even gif files and it always shuts down. I am on a Macbook Air 2018.

All softwares are up to date.

What can I do?

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SaborJames

Known Participant

Bueller?

SaborJames

Known Participant

Experiencing the same thing. Did you find anything out?

JR Boulay

Community Expert

(Animated) GIF has never been supported in the PDF format.

MOV is no longer supported for several years (since Apple stopped supporting QuickTime for Windows).

Acrobate du PDF, InDesigner et Photoshopographe

SaborJames

Known Participant

Is there any way to embed any form of video in a PDF?

JR Boulay

Community Expert

There was an update to Acrobat Pro yesterday...

Acrobate du PDF, InDesigner et Photoshopographe

AkanchhaS8194121

Legend

Hey colomascali,

Sorry to hear about the trouble caused. As shared, Acrobat is crashing when embedding a video within PDF file. We'd like to know if its causing trouble only when-

1- Adding a specific video to the file or with a particular file

2- Have you tried embedding video to any other PDF file?

Try the following suggestions and see if that makes a difference-

Make sure you have the latest version 20.009.20074 installed. Go to Help > Check for updates. https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html
Adobe Acrobat DC (Mac) > Preferences > Enhanced Security > Turn off the protected mode and uncheck the Enhanced Security > Click OK> Close Acrobat completely and reopen it

Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting.

Thanks,

Akanchha

C

Carefree_Gemstone5E43Author

Participant

Hi there,

I have already tried the security suggestion but it didn´t work.

The failure happens with any pdf file and when trying to embed video files like mp4, mov, or even gif. None of them work and it always crashes Acrobat.

SaborJames

Known Participant

Experiencing the same thing. Did you find anything out?

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