Adobe Acrobat Pro DC hanging on sign in

Forum|Forum|1 year ago
October 5, 2024
1 reply
693 views

I have a new laptop operating with Windows 11. I have installed Acrobat X Standard, no problem. I then installed Adobe Acrobat Pro DC 2015 upgrade, with no apparent issues. When launching the software it requests me to Sign In Now from a Sign In Required screen. It moves to Loading and sits there indefinately.

Install update and subscribe to Acrobat

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T

Tariq Ahmad

Community Manager

Hi @helen_3784,

Sorry for the troubled experience.

Please use this help document: https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html, and let us know if that resolves your problem.

~Tariq

H

helen_3784Author

Participant

It doesn't get to the point where there is a QR code to scan. It hangs at the loading screen imedietly after clicking the first button. See image: https://imgur.com/a/ePLR8hO

T

Tariq Ahmad

Community Manager

Hi @helen_3784,

Thanks for reaching out and sorry for the troubled experience.

Are you installing Acrobat Pro 2020? If not, what Acrobat version are you trying to install? Also, let us know the name and version of the operating system.

~Tariq

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