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Anonymous
March 5, 2020
Answered

Adobe Acrobat Pro DC hangs freezes when manipulating tags

  • March 5, 2020
  • 3 replies
  • 1737 views

Hello everyone,

 

Sorry if this is not the correct place for this. I am using Adobe Acrobat DC Pro to remediate a PDF file for accessibility. The file is 163 pages long. I am working on the tags menu, and the application constantly freezes when I do certain things like selecting a <Sect> tag that contains several child tags. When selecting multiple <P> tags to cut them. When I finally cut them. I am talking about 5-minute hangs until the application responds again. When I shift focus to the application I see an icon of a watch. When I hover this over the apps's menus (File, Edit, View, etc.) these flicker in blue. Sometimes, I can hit the Escape key on my keyboard and I am able to get the application to respond. In Task Manager, the application is barely using any CPU, RAM or disk. 

 

I am using the latest version of the application. The file I am working on is not even that complicated. 

 

Does anybody know if there is a solution to this? I thank you in advance for your time.

    This topic has been closed for replies.
    Correct answer Jay294120089by0

    Happening again in version 2023.006.20360 64bit. Found that turning off cloud-based Auto-Tagging serves as a workaround. While the tagging isn't as good, it's better than nothing.

     

     

    3 replies

    J
    Jay294120089by0Correct answer
    Participant
    November 3, 2023

    Happening again in version 2023.006.20360 64bit. Found that turning off cloud-based Auto-Tagging serves as a workaround. While the tagging isn't as good, it's better than nothing.

     

     

    Amal.
    Amal.
    Legend
    March 30, 2020

    Hi there , 

     

    We are sorry for the trouble and the delay in response.

     

    Would you mind sharing what is the version of the application? To check the version please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html) and make sure you have the latest version 20.006.20042. Go to Help  > Check for Updates

     

    Is this a behavior with a particular PDf file? Please try with a different PDF file and check. If its a file specific issue please share the file with us for testing. Please upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

     

    You may also try to turn off the protected mode for testing. Please go to Edit (Windows), Adobe Acrobat DC (Mac) > Preferences> Enhanced security > Turn off the protected mode and uncheck the enhanced security > Click OK and reboot the application.
    Note: Please turn on the security after testing.

     

    Let us know how it goes

     

    Regards

    Amal

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    March 5, 2020

    You're not providing what is the latest version update that you've applied to your Acrobat product.

     

    Normally this basic question is asked to compare with the release notes of your version and see if the problem that you're experiencing with your product has already been addressed or not in an update.

     

    Otherwise, the best guidance you can use is this link: https://www.adobe.com/accessibility/products/acrobat/acrobat-pro-dc-pdf-accessibility-repair-workflow.html

    and sift through it to verify if you're missing any important steps in your workflow.

     

    If your Acrobat was working before and this problem started happening recently after the latest update was apply then see if rolling back to the previous update improves the performance of your remediation  workflow.

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