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Participant
June 5, 2017
Question

Adobe Acrobat Pro DC has huge unresizable screen

  • June 5, 2017
  • 3 replies
  • 1551 views

You can see the difference.... why isn't Adobe sensing the screen resolution from Windows?

System Report:

Account Detail:
   User Rights: Admin
   User Account Control: Limited
   Process Integrity: Medium
   Profile Type: None
Acrobat Detail:
   Sandboxing: Off
   Captive Reader: No
   Multi-Reader on Desktop Support: Off
Applications Installed:
   Office Version: Office 2016 32-bit
Available Physical Memory: 3256324 KB
Available Virtual Memory: 3909396 KB
BIOS Version: DELL   - 1072009
Default Browser:
Default Mail: Microsoft Outlook
    mapi32.dll
    Version: 1.0.2536.0 (rs1_release.160715-1616)

Display Detail:
   Screen Width: 1920
   Screen Height: 1080
   Number of Monitors: 3
   Number of Mouse Buttons: 8
   Has Mouse Wheel: Yes
   Has Pen Windows: No
   Double Byte Character Set: No
   Has Input Method Editor: Yes
   Inside Screen Reader: No
Graphics Card: Intel(R) HD Graphics 5500
    Version: 20.19.15.4531
    Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Version: 17.9.20044.222436
    Creation Date: 2017/04/04
    Creation Time: 5:38:20 PM
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
    Version: 17.9.20044.222436
    Creation Date: 2017/04/04
    Creation Time: 5:38:18 PM
Locale: English (United States)
Monitor:
    Name: DisplayLink USB Device
    Resolution: 1920 x 1080 x 60
    Bits per pixel: 32
Monitor:
    Name: Intel(R) HD Graphics 5500
    Resolution: 1920 x 1080 x 60
    Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.14393 
Page File Space: 4194303 KB
Processor: Intel64 Family 6 Model 61 Stepping 4  GenuineIntel  ~2195  Mhz
Session Detail:
   Boot Type: Normal
   Is Shutting Down: No
   Network: Available
   Inside Citrix: No
   Inside VMWare: No
   Remote Session: No
   Remote Control: No
   Using JAWS: No
   Using ZoomText: No
   Using Windows-Eyes: No
   Using NVDA: No
System Name: DO-FISCAL-DIR-L
Temporary Directory: C:\Users\MATTHE~1.DEA\AppData\Local\Temp\
Time Zone: Pacific Standard Time
Total Physical Memory: 4194303 KB
Total Virtual Memory: 4194176 KB
User Name: matthew.dean
Windows Detail:
   Tablet PC: Yes
   Starter Edition: No
   Media Center Edition: No
   Slow Machine: No
Windows Directory: C:\WINDOWS

This topic has been closed for replies.

3 replies

AshuMittal9644438
Adobe Employee
Adobe Employee
August 8, 2017

Hi,

Acrobat DC update with multi-monitor DPI scaling support is now available, read more here: What's new in Adobe Acrobat DC. This update will be automatically applied to all Acrobat and Reader users in the coming days. You may also update to the latest release by opening the application and going to Help > Check for Updates.

Release notes for today's release are here: 17.012.20093 Planned update, August 8, 2017 — Acrobat and Adobe Reader Release Notes  

Please try it out and let us know your feedback.

Thanks!

-ashu

Inspiring
June 5, 2017

This is a User 2 User forum and the majority of responders are users like yourself.

I would guess this issue is caused by your systems screen resolution and size. You can try to adjust your screens resolution and see if that helps but some systems with with small screens cannot support the higher resolutions that maybe necessary to display Acrobat's entire display.

Legend
June 5, 2017

I can see a big ugly screen which doesn't look good but you haven't explained why it is you can't use the product...?