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J
johndoc11
Participant
April 22, 2021
Answered

Adobe Acrobat Pro DC Latest update

  • April 22, 2021
  • 2 replies
  • 1060 views

Having applied the latest update downloaded a few minutes ago, (2021.001.20150)  I find that when I try to recognize text I receive an error message which starts:- The procedure entry point ?SetDeskewOptions@CPageRecognition@IDRS... could not be located in the dynamic link library C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\OCRlibraryInf.dll

 

Then I am told that Adobe could not access the recognition service because Unable to locate the Paper Capture recognition service. Your installation may be corrupt.... 

This topic has been closed for replies.
Correct answer Amal.

Hi Johndoc

 

Hope you are doing well and sorrry for the trouble. As described when you try to recognize text you receive an error message which starts:- The procedure entry point ?SetDeskewOptions@CPageRecognition@IDRS... could not be located in the dynamic link library C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\OCRlibraryInf.dll

 

 

++ Adding to the discussion.

 

Please try to Copy the files from the 'iDRS15' folder to the 'PaperCapture' and 'plug_ins' folders in Acrobat as described in the help page https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html and see if that works for you.

 

Regards

Amal

2 replies

Amal.
Amal.Correct answer
Legend
April 23, 2021

Hi Johndoc

 

Hope you are doing well and sorrry for the trouble. As described when you try to recognize text you receive an error message which starts:- The procedure entry point ?SetDeskewOptions@CPageRecognition@IDRS... could not be located in the dynamic link library C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\OCRlibraryInf.dll

 

 

++ Adding to the discussion.

 

Please try to Copy the files from the 'iDRS15' folder to the 'PaperCapture' and 'plug_ins' folders in Acrobat as described in the help page https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html and see if that works for you.

 

Regards

Amal

    J
    johndoc11Author
    Participant
    April 23, 2021

    Hi Amal,

     

    Thanks for your reply. I have copied and pasted the files as suggested in the link.. OCR works now. 

    Thank you for your help.

    Regards

    John Docherty

     

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    April 22, 2021

    Is this still occurs if you click on"Help"--->>>"Repair Installation"? (not to be confused with manually uninstalling and reinstalling the software)

    J
    johndoc11Author
    Participant
    April 23, 2021

    Thanks for your response.

    I note that repairing the installation did not solve the issue.  Copying the files as suggested below was required. 

    Regards

    John Docherty

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