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pbthomps
Participant
July 8, 2020
Question

Adobe [Acrobat Pro DC] Log In

  • July 8, 2020
  • 2 replies
  • 1445 views

I have Adobe DC Pro but when I sign into my account on my computer I do not have any of the options to Edit. When I click "Edit" it tries to get me to sign up for Adobe DC Pro, which I already have and pay for monthly. It then prompts me that I cannot signup for a product I already own. Any suggestions before I cancel the service?

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 8, 2020

1. Open CC Desktop App.
2. If you haven't already, sign-in with your paid ID and password.

3. Scroll down to Acrobat Pro DC and Install it.  Then restart your computer.

4. If it's already installed, click Launch.

 

Post back if you still need help.

 

Nancy O'Shea— Product User & Community Expert
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Test Screen Name
Legend
July 8, 2020

It's not enough to sign up and pay for Acrobat Pro. It's also a separate app that you have to download and install. It's best to uninstall Acrobat Reader, as it never changes.

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