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elissak75631809
Participant
October 18, 2017
Question

Adobe Acrobat Pro DC (MAC) crashes when comparing documents

  • October 18, 2017
  • 3 replies
  • 6444 views

I am trying to compare two PDF documents. The comparison document is created but as soon as I start to scroll down within the output Acrobat crashes. I tried uninstalling and reinstalling, but that didn't help. I tried deleting the Adobe Acrobat plist files, but that didn't help.

The error details are here: Process: AdobeAcrobat [619] Path: /Applications/ - Pastebin.com

This topic has been closed for replies.

3 replies

AnandSri
AnandSri
Legend
November 14, 2017

Hi Elissak,

There is a new update of Acrobat Pro, please check for the latest updates from Help>Check for updates.

You can also install the latest updates manually through http://www.stage.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html 

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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Paul Wyrobek
Participant
November 14, 2017

Seems to be working fine so far. No crashes viewing or printing yet. Hopefully, you nailed it!

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    PrairieGirl2
    Participating Frequently
    November 13, 2017

    Same here, crashes when I start to review the comparison, it goes fine up until about 8-10 pages then crashes. Mac OS X 10.10.5 and Acrobat Pro DC Version 2017.012.20098.

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      Paul Wyrobek
      Participant
      November 13, 2017

      Same problem here running DC on Apple OS. This needs to be fixed. Can we revert to a previous, compatible version of Acrobat? I can't find an installer. Adobe, please provide link to one if you think this might work. Very frustrating!

        K
        KenDoyle
        Participating Frequently
        November 13, 2017

        I was also looking for the previous version of Acrobat DC. Unlike the other CC apps, there seems to be no option to download an older version. I have to resort to using Windows for preparing PDF comparison files now.

        AnandSri
        AnandSri
        Legend
        October 18, 2017

        Hi Elissak,

        As I understand from the description above, the Acrobat Pro DC is crashing while you compare two PDF documents in Mac operating system, Is that correct?

        Please check for any pending updates for the Acrobat Pro DC from Help>Check for updates.

        Check the version of Acrobat Pro DC from Help>About Acrobat DC and check if you have the latest Acrobat, and if not, download it manually from Overview — Acrobat and Adobe Reader Release Notes  Link: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html?wcmmode=disabled

        You may also try to reset the preferences and check, to reset the preferences, refer to How to reset Acrobat Preference settings to default.

        You may also try the steps from the following link Acrobat DC Pro crashes when comparing files

        Hope this helps, and keep us posted with the results.

        Regards,

        Anand Sri.

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        elissak75631809Author
        Participant
        November 10, 2017

        Hi Anand,

        Yes, Acrobat Pro DC is crashing while I compare two PDF documents in a Mac operating system. It crashes after the comparison document is made and while I am viewing the resulting comparison report.

        I am using the most current version of Acrobat Pro DC (Build: 17.12.20098.240878). In fact, I have uninstalled and reinstalled the program in order to see if that would help things - it did not.

        I followed the directions to reset the preferences and that did not work.

        The link here Acrobat DC Pro crashes when comparing files is for a Windows machine and is thus not applicable or helpful to my situation.

        Any other ideas? This is the main reason I pay for this software.

        Thanks,

        Elissa

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          codenamejames
          Participant
          November 13, 2017

          I have the same problem (I'm running build 17.12.20098.240878 as well).

          Very disappointing to not get the functionality we have been paying for

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