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Participant
January 15, 2021
Question

Adobe Acrobat Pro DC pops up a screen and freezes

  • January 15, 2021
  • 4 replies
  • 908 views

Hello Adobe support community:

I just installed Adobe Acrobat Pro DC on a "Windows Server 2019 Datacenter". After installing version 20.013.20074, the Acrobat application opens up and then a white box (like a blank splash window) opens up and never goes away. If you close the white box, the application closes.

I have uninstalled, ran adobe acrobat cleaner tool, reinstalled (several times). The blank window keeps popping up.

I have uploaded a screenshot of the blank screen.

I have also uploaded the dump file (dropbox link to dmp file) - https://www.dropbox.com/sh/bwqlisxu7jxvzy3/AAAPW954JMaEnMPopjFD8Y-Ga?dl=0

 

Please let me know how can I use the Adobe Acrobat Pro DC on this server?

 

Thanks,

DK

This topic has been closed for replies.

4 replies

ls_rbls
Community Expert
Community Expert
January 15, 2021

Do have a parallel installation of Adobe Reader DC in the same computer?

Technical Generalist
Participant
January 20, 2021

I don't. 

 

Thanks

DK