Participant
January 15, 2021
Question
Adobe Acrobat Pro DC pops up a screen and freezes
- January 15, 2021
- 4 replies
- 908 views
Hello Adobe support community:
I just installed Adobe Acrobat Pro DC on a "Windows Server 2019 Datacenter". After installing version 20.013.20074, the Acrobat application opens up and then a white box (like a blank splash window) opens up and never goes away. If you close the white box, the application closes.
I have uninstalled, ran adobe acrobat cleaner tool, reinstalled (several times). The blank window keeps popping up.
I have uploaded a screenshot of the blank screen.
I have also uploaded the dump file (dropbox link to dmp file) - https://www.dropbox.com/sh/bwqlisxu7jxvzy3/AAAPW954JMaEnMPopjFD8Y-Ga?dl=0
Please let me know how can I use the Adobe Acrobat Pro DC on this server?
Thanks,
DK
