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default2lw2li2qnvej
Participant
December 10, 2020
Frage

Adobe Acrobat Pro DC shows as requires subscription but I'm already subscribed

  • December 10, 2020
  • 3 Antworten
  • 1494 Ansichten

My Adobe Acrobat Pro DC says my subscription has expired but it hasn't. When I check my Adobe account, it says it is valid for another 2 months and it will autorenew then. How do I make it realise that I already have a subscription that is paid and up-to-date?

 

It was fine a couple of days agot and I can't get any response from the Adobe online chat support option.

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    3 Antworten

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    December 10, 2020

    Hi All,

     

    Thank you so much for your cooperation and for your patience on this.
    Please sign out from the Acrobat application, restart the app, then sign back in and check.

     

    Let us know how it goes and share your observations.

     

    Thanks,
    Anand Sri.

    D
    default2lw2li2qnvejAutor
    Participant
    December 11, 2020

    Thank you, I didn't know about the status website. It's working properly for me now.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    December 10, 2020

    Hi!

     

    We are extremely sorry for the experience. We are aware of the issue and are working on a priority basis to address this as soon as possible. You can also check the status of the ongoing issue here: https://status.adobe.com/

     

    Thanks for your patience on this, we'll keep you posted once the issue gets fixed.

     

    Regards,
    Anand Sri

    E
    Exportación5D24
    Participant
    December 10, 2020

    Buenos días,

     

    My adobe Acrobat Pro DC tiene el mismo problema. Yo tengo una subscripción pagada desde Junio de 2020 y me dice constantemente que debe renovarla y no me deja entrar en la misma.

     

    He observado https://status.adobe.com/ , pero pone que es un problema en América, y yo estoy en España! Por favor, necesito que solucionen el problema lo antes posible. El programa es una herramienta de trabajo importante para nosotros.

     

    Gracias,

    Francisco Ruiz

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    December 10, 2020

    Hi! 

     

    The issue is impacting all the users, and we are working to get the services up and running as soon as possible.

    We'll update you once the services are up.

     

    Thanks for your patience on this.

     

    Regards,

    Anand Sri.

    D
    default9xlvos7l70ik
    Participant
    December 10, 2020

    I'm having the same problem this morning. I can open pdf's but not combine images into new ones

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