Adobe Acrobat Pro Desktop Problem

Forum|Forum|4 years ago
June 8, 2021
1 reply
822 views

I have a document in Adobe Acrobat Pro DC Desktop in which there are two signature lines. One of which I make required and one which I make optional. However, as soon as I go to request signatures, it makes the optional one be required as well. We want it so that when we request signatures on that document in Adobe Acrobat Pro DC Desktop we don't have to go in and change it to optional every time. Is there any fix for this through Acrobat Pro DC Desktop?

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Thom Parker

Community Expert

Do you mean that you are converting the PDFs to Adobe Sign documents? This is what "Request Signatures" does, and it is a clould service. Adobe Sign provides a wide range of workflow options for the basic service that comes with Acrobat. You can create the PDF as a "Sign" document up front, or use markup tags to indicate the fill-in and sign fields.

Here's the tag guide.

https://helpx.adobe.com/sign/using/text-tag.html

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

M

Manny5EFEAuthor

Participant

Please see the attached files. Capture 2 refers to the part after requesting signatures it goes to adobe sign. I know there is an option to save a template but you have to go to documentcloud.com to access the template. But if you want to do it in the desktop version every time you have to make it optional every time when the adobe sign screen appears.

Thom Parker

Community Expert

You are creating a regular AcroForm, and then sending it to Adobe sign. This process results in an automatically converted form. The conversion process ignores most of the AcroForm settings.

Alternatively you can create an Adobe Sign form. This is an option in the "Prepare Forms" Panel.

By createing the Adobe Sign form you avoid the problem with automatic conversion.

You can also use field Tags, as shown in the tag guide I posted above to force the conversion to Adobe Sign to use specific properties. These tags are just plain text on the document, they are not used in form fields. The idea is that you can create Adobe Sign forms in a non-PDF formst, such as word, and just pass the word file to Adobe sign for conversion.

Keep in mind that Adobe Sign documents are not PDF. They are a propietary (and hidden) format. The form design you create is just a starting point for conversion into the Adobe Sign document format.

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

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