Adobe Acrobat Pro failing to launch - Error: A running instance of Acrobat has caused an error"

Hi ​@Ashifa98, 

Thanks for reaching out. And sorry for the troubled experience. 
Would you please share information about this issue so that we can identify the root cause? 

Ensure Acrobat is up-to-date. To check for pending updates, launch Acrobat, then select Help > Check For Updates.

If the issue persists, help us with the following information:

• Acrobat version installed: https://adobe.ly/3PQQ7nE
• Operating system name and version
• How many users are impacted, and are they using the same version of Adobe Acrobat or Adobe Reader?
• Does it happen with all files
• Is there any particular workflow that is causing the issue?
• Can you share a video recording of the issue?

We would also need logs: 
 

Steps: For Adobe Diagnostic logs for Acrobat

1. Download the utility from this link: https://adobe.ly/4nqkAbE
2. Open the tool and click Start Diagnostics.
3. Ensure Advanced Logging is enabled.
4. Launch Acrobat and reproduce the crash or freeze (open the “What’s New” window).
5. Once the issue occurs, return to the utility and click Stop Monitoring.
6. Copy the Log ID shown and share it with us here.

Steps: Collect Crash Logs (if crashing is appearing for Acrobat)

If Acrobat is crashing (and not just freezing), we also need crash logs:

• Instructions: https://adobe.ly/44afCIz
• Once collected, upload the logs to any cloud drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us.

Once we have all this information, we can escalate the issue appropriately and work toward a resolution. Thanks so much for your patience and cooperation — we’re here to help.


~Tariq