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Participant
November 12, 2025
Question

Adobe Acrobat Pro - fill and sign tool signature not working

  • November 12, 2025
  • 1 reply
  • 93 views
mulitple users affected
clicking on "Add Initials" does nothing- screen goes black
have tried NEW and OLD Acrobat VIEW
have tried 32-bit and 64-bit- same result
 
using:
Windows 11 24H2
Adobe Acrobat Pro DC 25.001.20844
 

1 reply

Meenakshi_Negi
Legend
November 12, 2025

Hi NORMAN5D52,

 

Thank you for reaching out and reporting this.

 

We are sorry for the trouble caused by this issue. Could you please confirm if the issue started recently?

Please try once removing the signature files from the following location: %appdata%\Adobe\Acrobat\DC\Security\

Delete files:

- acrobat_fss_signature_initials

- acrobat_fss_signature_initialsi

- acrobat_fss_signature_initialsk

Check if that helps.

 

If the issue still occurs, please collect the logs for the issue using the diagnostic tool and share the log ID with us.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

Participant
November 12, 2025

hi Meenakshi

 

thanks for your suggestion. completed the steps. but issue is still there.

 

i'll run the diagnostics.

Meenakshi_Negi
Legend
November 21, 2025

Hi NORMAN5D52,

 

Sure! Please share the log ID once the logs are created.

Let us know if you need any help.

 

Thanks,

Meenakshi