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al33579927ripa
Participant
November 13, 2023
質問

Adobe Acrobat Pro freezes when saving/save as and then becomes unresponsive

  • November 13, 2023
  • 返信数 1.
  • 485 ビュー

Whenever I try to save any PDF file, I am met with Adobe freezing, and the program quickly becomes unresponsive. I have tried reinstalling Adobe Acrobat as well as unchecking the "show online storage..." boxes under Preferences>General.

 

My current settings are: Mac OS 14.0 (Sonoma) and Adobe version 2023.006.20360

 

Any guidance or help would be appreciated. Thanks!

    このトピックへの返信は締め切られました。

    返信数 1

    Amal.
    Amal.
    Legend
    March 8, 2024

    Hi there 
     
    Hope you are doing well and sorry for the delay.
     
    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
     
    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.
     
    Please try to reset the Acrobat preferences as described here https://adobe.ly/3wM0Qth and check.

     

    ~Amal

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