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Tommi26088077u9w7
Participating Frequently
November 17, 2022
Question

Adobe acrobat Pro is not working on win 11

  • November 17, 2022
  • 4 replies
  • 2674 views

I have now made several times the Acrobat Pro installation to my HP Zbook Win 11 pro 21H2 according to community given rules. CONCLUSION - THIS software is NOT WORKING on Win 11 

 

installation goes ok, but when it opens Acrobat Pro it just flashes on the sreen and then shut down

I have posted a lot of logs and stuff to another discussion but I haven't got any answer other than -install this- install that - send this - send that, but after doing this not any answers.

 

When you are going to repair this desktop application?

This topic has been closed for replies.

4 replies

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Tommi26088077u9w7Author
Participating Frequently
November 17, 2022

I can't make any test profile to company's computer

Tommi Reponen
Application Manager, shipbuilding automation
(IWT)


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Tommi26088077u9w7Author
Participating Frequently
November 17, 2022

version 22
64-bit

Tommi Reponen
Application Manager, shipbuilding automation
(IWT)


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________________________________
Disclaimer: The information contained in this message and attachments is intended solely for the attention and use of the named addressee and may be confidential. If you are not the intended recipient, you are reminded that the information remains the property of the sender. You must not use, disclose, distribute, copy, print or rely on this e-mail. If you have received this message in error, please contact the sender immediately and irrevocably delete or destroy this message and any copies.

try67
Community Expert
try67Community Expert
Community Expert
November 17, 2022

What version of Acrobat Pro are you trying to install, exactly?

Amal.
Amal.
Legend
November 17, 2022

Hi @Tommi26088077u9w7 

 

We are sorry to hear that.

 

Would you mind sharing the link to the other community post where you have shared the logs and information regarding this issue? So that we can look into it and assist you better.

 

Also, please try to create a new test user profile with full admin rights in Windows and try using the application there and check.

 

Let us know how it goes.

 

Regards

Amal

 

 

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Tommi26088077u9w7Author
Participating Frequently
November 17, 2022

I made local admin account and the Acrobat Pro was working with that - how to get it working with my existing windows domain  account? Chancing of domain account is not an alternative.

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Tommi26088077u9w7Author
Participating Frequently
November 19, 2022

It seems that I have like  "two accounts" under the same account ID 

Other one is generated by me and other by my company and therefore I get messages like "missing payment  info, acrobat dc not more availabe, etc

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