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Kevin390473015hxo
Participant
March 24, 2025
Question

Adobe Acrobat Pro - Nicht alle Tools verfügbar

  • March 24, 2025
  • 2 replies
  • 1209 views

Seit ein paar Wochen fehlen mir einige Tools in Adobe Acrobat Pro. Eine Neuinstallation oder die Erteilung aller möglichen Rechte hat nicht geholfen. Folgende Tools werden mir zwar angezeigt, sind aber abgegraut:

 

- Rich Media hinzufügen

- PDF-Datei schwärzen

- Dateien vergleichen

- PDF-Standards anweden

- Druckproduktion verwenden

- Geführte Aktionen verwenden

- Suchindex hinzufügen

 

Wenn ich bei meinem Mac unter Acrobat > Info über Adobe-Plug-ins schaue, sehe ich, dass manche Plugins wohl auch nicht geladen wurden. Ich sehe aber niergends eine Option, um diese herunterzuladen. Habt ihr eine Idee, was ich tun kann?

2 replies

AnandSri
AnandSri
Legend
April 4, 2025

Hello Kevin!

 

I hope you are doing well, and we apologize for the delayed response.

 

I'm following up to see if you've tried the suggestions our community product expert shared. Are you still experiencing the issue? Please ensure you have the latest version of Acrobat installed on the machine: 25.001.2043x Optional update, Mar 19, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3RnPF1b

 

We also checked your account with the Adobe ID (email) you used to log in to Adobe Community and found that you don't have an active Acrobat subscription. Please ensure you are using the Adobe ID (email) to sign in to the app through which you purchased the license or your organization assigned the license if your company has procured the license.

 

I hope this helps.

Thanks,

Anand Sri.

K
Kevin390473015hxoAuthor
Participant
April 9, 2025

Yes, I saw the suggestions from the community expert—very helpful! I’m currently using a license provided by my employer, so I believe the issue might be related to our company’s firewall settings, which may be blocking the license verification. I’ll reach out to our IT department to investigate further.

I also double-checked, and I'm running the latest version of Acrobat (25.001.2043x). I'll make sure to stay on top of any future updates as well.

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
April 3, 2025

@Kevin390473015hxo The most probable cause is a problem with your Adobe Acrobat Pro license or activation. If the software cannot verify your license, it will often disable or gray out advanced features. Where exactly did you get this license? If you got it through Adobe's website, and not a third-party website, I would uninstall Adobe Acrobat Pro. I would use Adobe Cleaner from Adobe website versus using any third party cleaner. Adobe Cleaner helps remove old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Then log back into adobe.com , download and install the Adobe Acrobat Pro. And it should work great soon after! 

m
K
Kevin390473015hxoAuthor
Participant
April 9, 2025

Natürlich, hier ist die Antwort auch auf Englisch:

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Thanks for the feedback! I got the license through my employer. I suspect the issue might be related to some new firewall settings interfering with the license verification. I’ll check in with our IT department about it. Appreciate the helpful tip and the link!

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