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Tomáš37898971hkt4
Participant
June 10, 2024
Answered

Adobe Acrobat pro not working

  • June 10, 2024
  • 2 replies
  • 780 views

Hello,

 

we have bought adobe acrobat pro 3 days ago, but still can not use it. When i try to for example use edit text, it is saying to try 7 day trial mode. In admin console, it is saying by the profile, that it is without access with red dot.

 

Can anyone help?

This topic has been closed for replies.
Correct answer Tariq Dar

@Tomáš37898971hkt4 

In a situation like this, the user has to check the following:

  • The user uses the same email ID used at the time of purchasing the subscription.
  • Try signing out from the app and signing back in
  • Close the app and relaunch it.
  • Windows users: Search Distiller, launch it, and leave it open for a moment; if you aren't signed in properly, it will prompt you to sign in again. 

All the above-mentioned suggestions will help if you have an active subscription on your account. 

For more information about your account, you can visit this page: helpx.adobe.com/manage-account.html

and check the status of your subscription purchased

 

Let us know if you have any questions. 


Note: When posting this reply, you have an Acrobat Pro team subscription active on your account.

 

~Tariq 

2 replies

try67
Community Expert
try67Community Expert
Community Expert
June 10, 2024

You say you "bought" Acrobat. Do you mean you purchased a (so-called) perpetual license, or a subscription?

T
Tomáš37898971hkt4Author
Participant
June 10, 2024

Subscription.

T
Tariq DarCorrect answer
Legend
July 26, 2024

@Tomáš37898971hkt4 

In a situation like this, the user has to check the following:

  • The user uses the same email ID used at the time of purchasing the subscription.
  • Try signing out from the app and signing back in
  • Close the app and relaunch it.
  • Windows users: Search Distiller, launch it, and leave it open for a moment; if you aren't signed in properly, it will prompt you to sign in again. 

All the above-mentioned suggestions will help if you have an active subscription on your account. 

For more information about your account, you can visit this page: helpx.adobe.com/manage-account.html

and check the status of your subscription purchased

 

Let us know if you have any questions. 


Note: When posting this reply, you have an Acrobat Pro team subscription active on your account.

 

~Tariq 

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
June 10, 2024

Start here: https://helpx.adobe.com/acrobat/using/edit-text-pdfs.html

Acrobate du PDF, InDesigner et Photoshopographe
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