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MacPhobic
MacPhobic
Inspiring
December 12, 2024
Answered

Adobe Acrobat Pro - Package Installer - Sequoia

  • December 12, 2024
  • 3 replies
  • 1676 views

Hello! We create Mac installation pacakges from the Adobe Admin Console. The Acrobat Pro install 24.1 comes up with a incompatible legacy installer error when we try to install in Sequoia. On intel and apple chip. Any ideas on what we need to do here to get it installed without having to use the Adobe Creative Cloud desktop app? Because from the ACC app it installs for what ever reason. Thanks!

This topic has been closed for replies.
Correct answer MacPhobic

@ravinderg62643219 @S. S  Thanks for responding! We're using the Flat Package approach in the console. That seems to be working. The Universal and Apple Silicon option is considered legacy now. Go figure! But thanks!

3 replies

MacPhobic
MacPhobicAuthorCorrect answer
Inspiring
December 18, 2024

@ravinderg62643219 @S. S  Thanks for responding! We're using the Flat Package approach in the console. That seems to be working. The Universal and Apple Silicon option is considered legacy now. Go figure! But thanks!

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 19, 2024

Thanks, @MacPhobic, for letting us know on what worked for you.

 

Marking this as the correct answer for future users to use as a reference.

 

-Souvik

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 17, 2024

Hi @MacPhobic,

 

Hope you are doing well. Sorry for the trouble.

 

You might want to check the release notes to get the latest package to deploy through Admin console. 

Info here: Acrobat Enterprise Release Notes — Acrobat-Acrobat Reader Release Notes

 

Also, individual users can go the link: Download Acrobat installer for Enterprise term or VIP license and download the offline installer for their device.

 

Let me know if this is what you were looking for.


-Souvik

R
Adobe Employee
ravinderg62643219
Adobe Employee
December 15, 2024

Hi @MacPhobic 

 

Thanks for posting your issue to Adobe. We would need logs to debug the issue. Please download & run the log collector tool ( https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  ).

Also please try standallone Acrobat install from https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html 

 

Regards

Ravi 

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