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theKtechex
Participant
July 17, 2023
Question

Adobe Acrobat Pro Print options grayed out

  • July 17, 2023
  • 1 reply
  • 4861 views

Hello, 

 

I have a bunch of designers that print to a HP DesignJet Z9 dr PostScript Printer, just recently adobe print page options are all grayed out. When you hit properties to get the HP Printing options, the designers are not able to print the page to their specified printing preferences (like 200 scale by certain width and height). 

 

I updated all the programs and drivers, but they are still not working right, which previously worked fine. Curious if anyone knows any solutions? 

This topic has been closed for replies.

1 reply

Chris 486
Community Expert
Chris 486Community Expert
Community Expert
July 17, 2023

Hi @theKtechex ,

 

Can you share specifically where your users are trying to make their print settings changes? Are they tring to make changes to the document from the Acrbat print menu or from the printer propeties menu? If you can provide screenshots and let usknow exactly what is greyed out, taht will be extremely helpful.

 

Acrobat Print Screen

 

Example of the printer propeties sceen:

 

 

T
theKtechexAuthor
Participant
July 17, 2023

@Chris 486 

 

I've attached the images, adobe is grayed out and can't seem to make the right size stick in the hp print box. 

 

 

mariahweyne
mariahweyne
Inspiring
July 18, 2023

Edit your security enhanced settings and try to print.

 

 

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