Adobe Acrobat Pro Redact Tool Greyed Out

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I have been given Adobe Acrobat Pro License with Redact Feature included but this option is greyed out for me when using Adobe Acrobat Pro Latest version. This option is greyed out for any documents i try to redact , including docs with no security added.

I have reinstalled Adobe Acrobat Pro a few times but the issue remains . Tried on another computer but issue remains

R

ravinderg62643219

Adobe Employee

Hi,

As per the screenshot, it seems App is running with Acrobat standard license. Could you please confirm you are on latest version ?

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Pariah Burke

Community Expert

The original screenshots show "Adobe Acrobat Pro" in the title bar.

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S

soultana_5704Author

Participant

Hi Pariah - Could you please provide some guidance as to why the Redact tool isn't appearing despite my having Adobe Acrobat Pro? It has been months of my company's IT team trying to figure it out and they're coming to Adobe for some guidance.

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