Adobe Acrobat Pro Scan Stuck While Optimizing

Ditto for me. This started on the last update as well. Very frustrating.

I have the same problem.

Super frustrating becasue I use multiple document PDF often.

Earlier today, I updated Adobe per instructions.  Boy, I wish I had not updated.

I am having exactly the same problem, so frustrating.  Adobe Acrobat Pro DC 2020.009.20063 (latest version).  Tried 'Repair Installation', rebooting etc.  Disabling optimise image doesn't work either.  Can scan one page at a time.  Multiple times, exactly the same message as reported in the original message here:

"Processing 2 of 1"

"Optimizing"

This dialogue box stays up unless i hit cancel. I have waited for up to an hour and nothing happens. If i hit cancel then nothing happens and i can close acrobat as it says scanning is still in process.

Using Brother MPC-L8900CDW with latest firmware

Firmware Version

MAIN  T2003190155

SUB1  1.21

Running Windows 7 Professional SP 1 (64 bit).

This error seems to be very common, and has been for years, particularly with Brother printers.

sysInfo 'Generate System Report' in Help menu, Adobe Acrobat

Account Detail:
User Rights: Admin
User Account Control: Default
Process Integrity: High
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2010 32-bit
Outlook Version: Outlook 2010 32-bit
Available Physical Memory: 4194303 KB
Available Virtual Memory: 3866072 KB
BIOS Version: DELL - 20100118
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 11.00.9600.16428 (winblue_gdr.131013-1700)
Creation Date: 2018/06/14
Creation Time: 3:02:32 AM
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (win7_rtm.090713-1255)
Creation Date: 2016/01/14
Creation Time: 2:10:40 AM
Display Detail:
Screen Width: 1920
Screen Height: 1080
Number of Monitors: 1
Number of Mouse Buttons: 8
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: AMD Radeon HD 6450
Version: 8.17.10.1077
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 20.9.20063.381938
Creation Date: 2020/05/04
Creation Time: 9:43:10 AM
Locale: English (Australia)
Monitor:
Name: AMD Radeon HD 6450
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 7
OS Version: 6.1.7601
Page File Space: 4194303 KB
Processor: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~3392 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: RECEPTION
Temporary Directory: C:\Users\Robert.BMI\AppData\Local\Temp\
Time Zone: Cen. Australia Standard Time
Total Physical Memory: 4194303 KB
Total Virtual Memory: 4194176 KB
User Name: Robert
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: Yes
Slow Machine: No
Windows Directory: C:\Windows
Installed plug-ins:
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\AcroForm.api
Version: 20.9.20063.381938
Creation Date: 2020/05/04
Creation Time: 9:43:46 AM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
Version: 20.9.20063.381938
Creation Date: 2020/05/04
Creation Time: 9:43:46 AM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
Version: 20.9.20063.381938
Creation Date: 2020/05/04
Creation Time: 9:43:46 AM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Scan.api
Version: 20.9.20063.381938
Creation Date: 2020/05/04
Creation Time: 9:43:26 AM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Spelling.api
Version: 20.9.20063.381938
Creation Date: 2020/05/04
Creation Time: 9:43:46 AM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api
Version: 20.9.20063.381938
Creation Date: 2020/05/04
Creation Time: 9:43:46 AM

Regards

Rob

Hi LHousley

We are sorry for the trouble. As described, you are unable to scan multiple pages

We need some more information for a better understanding:

Would you mind sharing the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > Check for Updates.

What is the make and model of the printer/scanner? Please check for any missing updates for the printer/scanner drivers and firmware and try updating them and check.

Are you on a Mac or Windows Machine and what is the version of the OS?

Please try to repair the installation (For Windows Only) go to Help > Repair installation and see if that works.

Regards

Amal