Adobe Acrobat Pro Software and Web both not working

Question

I'm experiencing an issue with Adobe Acrobat on both the desktop and web versions. After uploading and editing a document, the files do not process for a long time and eventually crash. My machine has 16GB RAM, sufficient disk space, and a fast internet connection, so it's not a problem. All other applications are working fine.

I'm using:

Windows 11 and have downloaded the latest version of

Adobe Acrobat today (10th July 2024).

I've attempted to edit and e-sign using both the web and desktop clients,

but the expected result of smooth and fast editing and e-signing has failed,

resulting in crashes both times.

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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