"Adobe Acrobat Pro subscription" deactivated despite deduction of subscription fee.

Question

1. Received following email-

"This email confirms that you canceled your Adobe Acrobat Pro subscription. You will continue to have access to your subscription tools and online services until the end of your billing cycle on 20-November-2024 (PT). After this date, your account will revert to a basic, free level of membership.
If you change your mind or have done this in error, you can easily reactivate your subscription."

2. This is despite subscription fee deducted this month.

3. Even more funny part- there is no adobe support email address etc where one can write back.

4. So have been forced to write here if someone knows how to resolve this.

Thanks in advance.

try67 · Answer

Not sure what's the issue... As it states, once the current billing cycle is finished (ie. the current month), your subscription will not continue and you will not pay anymore.

Anyway, if you want to contact Adobe directly, you can do so using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)
Twitter: https://twitter.com/AdobeCare
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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