Skip to main content
T
Thu34804492h6u9
Participant
January 15, 2024
Answered

Adobe Acrobat pro subscription says it is expired

  • January 15, 2024
  • 1 reply
  • 862 views

I have a pro subscription until June 2024 however today it says that it is expired. What can I do now? I have log out and log in again and it's still the same.

    This topic has been closed for replies.
    Correct answer try67

    You should contact Adobe directly for help with this issue, using one of these channels:

    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    (make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

    Twitter: https://twitter.com/AdobeCare

    There's no email support.

    Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

    1 reply

    try67
    Community Expert
    try67Community ExpertCorrect answer
    Community Expert
    January 15, 2024

    You should contact Adobe directly for help with this issue, using one of these channels:

    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    (make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

    Twitter: https://twitter.com/AdobeCare

    There's no email support.

    Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

      T
      Thu34804492h6u9Author
      Participant
      January 18, 2024

      Many thanks for your help. However when I use the chat support, it said that I need to have an active subscription in order to chat with a real person, which is the problem I am facing now (having paid for until next year but the subscription stopped working now)

      Is there any way I can have someone look at it for me, please?

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices