Adobe Acrobat pro Unable to copy user-specific preferences

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the application run on Windows 11 Pro,when open the preglight,it dispaly unable to copy the user-specific preferences.

Amal.

Legend

Hi @zhang31230796yp2j

Hope you are doing well and thanks for reaching out.

This issue is reported to our engineering team and is being worked upon.

The fix will be available in the future updates.

Thanks for your time and patience

Regards

Amal

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T

tecnico_0844

Inspiring

Not fixed. i have the same problem and there isn't a fix. even with a clean uninstall and reinstall does not work. maybe it's bounded to the user account

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A

annam84779281

Participant

Same problem, still not fixed in january 2025!

Could you solve this?

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