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Participant
September 21, 2023
Question

Adobe Acrobat Pro Version 2023.006.20320 64 bit blank popup with loading circle

  • September 21, 2023
  • 2 replies
  • 1623 views

Dear all,

I am running Windows 10 Enterprise 64 bit, and I have installed Adobe Acrobat Pro Version 2023.006.20320 64 bit

 

When I receive a PDF document on my email (Office outlook) , and when I open the document attached without saving it to my computer, it opens but then a popup show with a circle as if its loading something and adobe hang and never come back and I have go to task manager and end the task from there.

Attached is a screen shot for your reference.

This topic has been closed for replies.

2 replies

Meenakshi_Negi
Legend
September 21, 2023

Hi wasim32435811q3id,

 

Thank you for reaching out, and sorry for the trouble caused.

 

As the application hangs, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

 

If that does not help, try removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine and install Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

If the issue still occurs, share the OS versions on the machine. We may require logs for the issue as well for further investigation. You may collect the logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

 

Let us know how it goes. 

 

Thanks,

Meenakshi

 

kglad
Community Expert
Community Expert
September 21, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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