Skip to main content
S
stephenlgreen
Participant
October 23, 2019
Answered

Adobe acrobat pro will damage your computer Mac Mojave

  • October 23, 2019
  • 2 replies
  • 9507 views

Hi

 

After upgrading to Mojave is there a fix yet for the message 

 

“Adobe Acrobat Pro” will damage your computer. You should move it to the Bin.

 

Thanks

Stephen

    This topic has been closed for replies.
    Correct answer Ansh

    Hi,

    Thanks for reporting this. Can you please help us with the below information to resolve your issue:

    1. Exact OS Version of Mojave
    2. Do you have any plugins installed for Acrobat
    3. Do you have any defender/Anitvirus which runs in the background and mark the Acrobat suspicious?
    4. Have downloaded any suspicious software recently which may have put a corrupt file in one of the Acrobat installation areas.
    5. The version of Acrobat Pro DC.
    6. When does this message comes -on every launch of acrobat or opening PDF.

     

    For quick resolution, you can uninstall the existing Acrobat and install the fresh one from the below link.

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

    2 replies

    S
    stephenlgreenAuthor
    Participant
    October 27, 2019

    So far it 

    is better after reinstalling as follows:

    For quick resolution, you can uninstall the existing Acrobat and install the fresh one from the below link.

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

    Need to specify:

    For Mac OS (v10.12 and later)

    A
    Adobe Employee
    Ansh Correct answer
    Adobe Employee
    October 24, 2019

    Hi,

    Thanks for reporting this. Can you please help us with the below information to resolve your issue:

    1. Exact OS Version of Mojave
    2. Do you have any plugins installed for Acrobat
    3. Do you have any defender/Anitvirus which runs in the background and mark the Acrobat suspicious?
    4. Have downloaded any suspicious software recently which may have put a corrupt file in one of the Acrobat installation areas.
    5. The version of Acrobat Pro DC.
    6. When does this message comes -on every launch of acrobat or opening PDF.

     

    For quick resolution, you can uninstall the existing Acrobat and install the fresh one from the below link.

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

    S
    stephenlgreenAuthor
    Participant
    October 24, 2019
    1. Exact OS Version of Mojave - sorry Catalina 10.15
    2. Do you have any plugins installed for Acrobat - none other than the install
    3. Do you have any defender/Anitvirus which runs in the background and mark the Acrobat suspicious? - running AVG but unsure it is a Mac or Antivirus vessage?
    4. Have downloaded any suspicious software recently which may have put a corrupt file in one of the Acrobat installation areas. - no
    5. The version of Acrobat Pro DC. - 2019 - 21 - 20048
    6. When does this message comes -on every launch of acrobat or opening PDF. - on restart

     

    Stephen

    A
    Adobe Employee
    Ansh
    Adobe Employee
    October 24, 2019

    Thanks, Stephen for the info. We have tried the same scenarios at our end but unable to reproduce. It might be the case some software has corrupted the one of Acrobat installation directory, due to which you are getting that message.

     

    Can you try uninstalling(Using Acrobat's own uninstaller) the existing Acrobat and install the fresh one from the below link.

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

     

    Let us know if the issue still persists.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices