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KevFlwrs
Participant
February 19, 2020
Question

Adobe Acrobat Pro X - Attach file to Email Not Working

  • February 19, 2020
  • 2 replies
  • 2270 views

Good Morning, 

One of the customers I support is having an issue attaching files to email within Adobe Acrobat Pro X.   When they select the option to Attach a PDF file, they get the following message.   

 

Specs: 

Windows 10 64-bit 

Microsoft Outlook 2016 ( a part of Office 2016)

Adobe Acrobat Pro X

 

So far, I've set the default mail application in Windows 10 to Outlook 2016, but that did not fix the issue.  Through my reading of various forums, I've seen some suggestions about changing some email settings in Acrobat Pro, but I don't see any available in the version we're using.  

 

Are there any solutions for this issue? 

This topic has been closed for replies.

2 replies

Participant
June 29, 2020

Functionality does not work with 64bit Office, if you install 32bit Office it will work correctly.

try67
Community Expert
Community Expert
February 19, 2020

Acrobat X is and old and unsupported version, and not compatible with Windows 10. Problems are to be expected.