Adobe Acrobat Pro X not creating JPEG files in portrait - actual size

Question

I am trying to save (covert) a PDF file into a JPEG. I have always been able to do it however in the recent month I am having problems saving the file into a JPEG.

Is there a known problem or fix to this?

I have Adobe Acrobat Pro X (2017) and my operating system is Windows 10 Pro.

It worked all this time and stopped recently. I cannot find anything to help with this; in the forums.

Thanks
Pete

try67 · Answer

Acrobat X is an old and unsupported version, and is not officially compatible with any current OS.
To increase the chances of it working properly make sure you have all updates installed (up to 10.1.16) and run it in Compatibility Mode with an earlier OS, like Windows 7.

Updates are available here:
ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/
You must use a dedicated FTP client to open the link, it won't work in most browsers.

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