Participant

Question

Adobe Acrobat Pro (x64) Crashing

Forum|Forum|4 months ago
November 13, 2025
3 replies
258 views

Adobe Acrobat Pro (x64) keeps crashing when I attempt to either open a .PDF file or try to open the app directly. I've already uninstalled, ran the cleaner, rebooted, and reinstalled the latest version from Adobe website. The issue still persists.

App version: 25.001.20844

Platform: Windows

OS Version: Windows 11 (25H2) (OS Build: 26200.7171)

Bug

JR Boulay

Community Expert

You should read this topic: https://community.adobe.com/t5/acrobat-discussions/acrobat-is-unusable/td-p/15565582

Acrobate du PDF, InDesigner et Photoshopographe

L

Loud Mouth Social

Participant

Same issue here - on both my laptop and desktop. As soon as I open any PDF it crashes within seconds.

AnandSri

Legend

Hello @Loud Mouth Social

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.

Could you please collect the logs and share them with us for further investigations? The logs will help us identify the root modules causing the issues and enable the product team to work on the fix. See this article to start the Acrobat Diagnostic Tool, and ensure all the log options are selected. Run the log collector tool and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.

T

TheScriptDudeAuthor

Participant

20251113_adobesysInfo.txt

S_S

Community Manager

Hi @TheScriptDude,

Hope you are doing well. Sorry for the trouble with using Acrobat.

Would you mind helping us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.

Look forward to hearing from you.

Regards,
Souvik.

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