Adobe Acrobat Pro XI Outlook Addin

Question

Adobe Acrobat Pro XI when installed on a specific Windows 10 machine will not properly load the Microsoft Outlook addin. The addin does not appear in the Outlook ribbon and is marked as an "inactive addin" even though i'm checking the box marking it as an active addin.

I've tried uninstalling and reinstalling Acrobat Pro XI and as well as installing the latest Office 365 ProPlus updates.

Has anyone had this issue?

Amal. · Answer

Hi there

We are sorry for the trouble. As described, Acrobat Pro XI when installed on a specific Windows 10 machine will not properly load the Microsoft Outlook addin.

++ Adding to the correct suggestion by Test_Screen_Name

Adobe Acrobat XI is an old and EOL application. It may or may not work properly. Adobe strongly recommends that you upgrade to the latest versions of Adobe Acrobat DC and Adobe Acrobat Reader DC. By upgrading installations to the latest versions, you benefit from the latest functional enhancements and improved security measures.

For more information please take a look at help page https://helpx.adobe.com/in/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

Additional information: You may refer to the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html and see if that works for you.
Note: It may or may not work with Acrobat XI Pro.

Regards

Amal

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