Adobe Acrobat Pro XI with Windows XP

Forum|Forum|8 years ago
December 29, 2017
1 reply
5521 views

I have Adobe Acrobat Pro XI running on a Windows XP machine but it has stopped working stating that there is a license issue. Subscription payments of over £15 per month have been taken from my account. I know that XP is no longer supported but I need to keep it on the PC for other software compatability issues of legacy systems. Can you confirm that Adobe Acrobat Pro XI should continue to work on a XP box, albeit without support

Install update and subscribe to Acrobat

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kglad

Community Expert

you need:

Microsoft Windows XP with Service Pack 3 for 32 bit or Service Pack 2 for 64 bit;

J

jorion_70

Participant

I have xp 32 bits with SP3 and acrobat 11 pro has stopped working cause it alwais display that the serial number is not recogniced

kglad

Community Expert

you have 3 ways to recover a serial number that you once had:

1. if you purchased from or registered with adobe (automatically done with cs6):,

a. you can check your account, https://accounts.adobe.com

b. you can check with adobe support* (be prepared to give the email address used when registering purchasing)

2. if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:) https://mac-product-key-finder.com/

3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

*

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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