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D
Digitaleer
Participant
March 22, 2022
Answered

Adobe Acrobat Quit Unexpectedly

  • March 22, 2022
  • 1 reply
  • 8327 views

Whenever I open Acrobat DC on my MacBook Pro the software immediately quits.

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: AdobeAcrobat [34695]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 22.001.20085 (22.001.20085)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-03-22 11:34:31.5805 -0700
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Anonymous UUID: 9403D1C8-B467-A3F1-105D-B54C5887CEA3

Sleep/Wake UUID: 62FFBAC0-3CFB-432D-9656-D8CBEBD2337A

Time Awake Since Boot: 76000 seconds
Time Since Wake: 12490 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000888
Exception Codes: 0x0000000000000001, 0x0000000000000888
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [34695]

 

Does anyone know of a solution to get it running again?

I've already uninstalled and reinstalled it twice.  I've also logged out and back into my CC account.  Neither fixed the behavior.

This topic has been closed for replies.
Correct answer Amal.

Hi @michelleb19314433 

 

We are sorry to hear that.

 

Please follow the steps below in the order they are defined to perform a clean uninstallation and reinstallation of Acrobat to resolve the issue:-

 

  • Delete all Adobe folders located at /Library/Application Support and ~/Library/Application Support.

  • Delete All Adobe preferences from /Library/Preferences and ~/Library/Preferences.

  • Restart the machine.

  • Launch Acrobat and Sign in to activate it.

 

 

Let us know if you still experience the issue and need more help.

 

Regards

Amal

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 23, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acrobat-on-mac.html and see if that works for you.

 

Regards

Amal

A
Anonymous
August 26, 2022

I am having the same problem and following the direction on that link has not fixed it. Is there someone we can talk to?

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 30, 2022

Hi @Sara258273793kjn 

 

We are sorry to hear that.

 

Would you mind sharing the version of the application and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.2.20191. Go to Help > Check for updates and reboot the computer once.

Also, a small video recording of the steps you are doing and the issue you are experiencing would be very helpful.

 

Regards

Amal

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