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T
taeng11
Participant
October 5, 2021
Question

Adobe Acrobat Reader DC automatically upgrading to Adobe Pro DC

  • October 5, 2021
  • 1 reply
  • 2944 views

Hi all,

 

Is anyone getting this issue where the Adobe Acrobat Reader DC upgrades itself to Adobe Acrobat Pro DC over some time?

 

I've installed Reader DC on a Win 2019 terminal server and by the next day it shows up as Pro DC and users are forced to log into Adobe account and activate a free trial or it will close itself.

 

Can anyone let me knoww why it's happening and how to prevent this?

 

Thanks.

 

    This topic has been closed for replies.

    1 reply

    H
    Homes32
    Participating Frequently
    October 6, 2021

    same issue here. its a nightmare for us as we have 50+ users. half with acrobat and half that don't. now no matter what we do half our staff can't work.

      T
      taeng11Author
      Participant
      October 7, 2021

      If you find a fix let me know and I will do same for you 🙂

      H
      Homes32
      Participating Frequently
      October 14, 2021

      Was able to get this working again.

       

      1. Make sure Adobe Reader and/or Acrobat are uninstalled

      2. create & download adobe acrobat from your Teams admin console packages (https://adminconsole.adobe.com/31D5483F53C43BB20A490D44@AdobeOrg/packages/all-packages), using the Acrobat template

      3. install acrobat using the package

      4. download The adobe reader enterprise installer from https://get.adobe.com/reader/enterprise/

      5. install adobe reader using the enterprise installer

      6. set the following registry key to prevent acrobat upgrading reader to a single app

       

      [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]
      "bUpdateToSingleApp"=dword:00000000

       

       

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