Adobe Acrobat Reader DC keeps demanding a password. How do I make it stop?

Question

I've spoken with Adobe customer support 4 times. We've uninstalled and reinstalled the app on my Mac laptop (OS is Big Sur 11.4). Adobe still wants my password. I get a message on my laptop inviting me to bypass the sign ins... and I'm taken to an app for phone or tablet. I'm not using a phone or tablet. How do I use the app without having to sign in every time I open a pdf? I can't remember passwords.

Amal. · Answer

Hi Morgana,

Hope you are doing well and sorry for the trouble. AS described you are getting the sign in prompt every time you open the PDF.

Please check out the steps shared in the help article https://community.adobe.com/t5/acrobat/acrobat-keeps-asking-to-sign-in/m-p/11525698 and see if that works for you.

Let us know if you experience any trouble and need more help

Regards

Amal

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