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Adobe Acrobat Reader DC Printing Issue Black lines

Forum|Forum|9 years ago
August 20, 2016
35 replies
130098 views

Hi,

I have a big problem with printing in Adobe Acrobat DC. The PDF file looks perfect in the reader. But when I print it, several lines are replaced by thick black lines. I tried different printers, and printing to a PDF file, but the problem remains. When I print the file using a different PDF reader (SumatraPDF), it works flawless.

It seems that the error appears after applying the Windows 10 Anniversary Update.

Kind regards!

Print and prepress

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Correct answer AshuMittal9644438

Hi all,

Adobe Reader official update containing the complete fix for "black streaks while printing" issue is now available. Please update to the latest release by opening the application and going to Help > Check for Updates.

Release notes for today's release are here: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/DC/dccontinuousjanuary2017.html

Please try it out and let us know your feedback.

Thanks!

-ashu

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Participant

Our Org can also reproduce this issue using Adobe Reader (latest version from Adobe site).

Here are the steps:

Prepare clean Windows Redstone system
Install Adobe reader from Adobe website.
Open PDF file
Print to “Microsoft XPS Document writer”, creating XPS file
After the print is completed, open the XPS file using XPS viewer
You will see the black bands.

Characterization:

Does not occur when print the same PDF document from Edge browser.
Only occurs with some particular PDF documents.
Does not occur on Win10 10240 (RTM)/10586 (TH2) OS.

I have three (3) test files that will repro this issue...let me know if you'd like them.

Community Manager

Community Manager

It would be helpful if you can share file with us.

Please check your private message for details to send files.

Regards,

Meenakshi

Participant

No problem: I've responded to the PM and the files have been sent.

Regards,

T

Participant

I have the same problem. Prints fine from Acrobat 11 but not DC.

donaldc16998154

Participant

Have found the same problem printing with Ver:2015.017.20053 and Windows 10 Anniversary edition ( version 1607 build 14393.51)

Using the "print as image option" - no black lines.

By running Adobe Reader DC in compatibility mode - problem fixed.

Compatability mode automatically selected - Windows 7

simong82636112Author

Participant

Just a small note: My black thick lines look similar to donaldc16998154.

Community Manager

Community Manager

Hi simong82636112

Is it possible for you to send any one such PDF with which you are experiencing the issue?

So, We can try to replicate the issue on our end. Please check your private message for details to send file.

Regards,

Meenakshi

simong82636112Author

Participant

Hi Meenakshi,

Thanks for your answer! I did the troubleshooting:

1) Latest printer driver: Yes! Adobe Acrobat DC Version: 2015.017.20050

2) Printing doesn't work with any printer in Adobe Acrobat DC (black thick lines appear).

3) Printing works with SumatraPDF oder printing the PDF file in Firefox.

4) Printing in Adobe Acrobat DC works when "print as image" is activated.

If you want, I can send you an example of the print with thick black lines.

Kind Regards

Community Manager

Community Manager

Hi simong82636112,

Refer the troubleshooting steps provided in this KB doc: Troubleshoot PDF printing in Acrobat and Reader

Please let us know the dot version of Adobe Acrobat Reader DC installed on your system.

Is this issue occurs with a particular PDF? Try to replicate the issue with other PDF's.

Let us know how it goes.

Regards,

Meenakshi