Adobe Acrobat Reader DC Won't Open Files or by itself

Question

I have been troubleshooting this for a while now (weeks) and I finally cannot see what else to do.

Adobe Acrobat Reader DC will stop working after a couple of days each time I remove and reinstall. I have done manual removal and reinstall; I've used the adobe cleaner tool also, and each time not matter what method I use, it works after the reinstall. But then after a coudple of days it stops again.

> Most recent re-install 3 days ago (3/09/2020)

> Today not working again

>> Running Windows 10 Pro, all updates current

>> Plenty of disk space and memory, not other issues at this time.

> I get no error messages, it simply does not open.

TS step I've taken:

> Run Compatibility Troubleshooter - No solution

> Use Properties> Compatibility Mode, 'Run in compatibility mode" = Windows 8. This seems to work at times, but not consistent.

Anything else to look into?

Amal. · Answer

Hi Sunnyorlando,

We are sorry for the trouble. As described the application does not open after a few days and you have tried using the Acrobat Cleaner Tool and removing the application and reinstalling without any success.

Please try to create a new test user profile and with full admin rights and try using the application there and check.

If it still doesn't work, please collect the process monitor logs and share them with us for testing. Download the process monitor tool (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon), run the tool and then try to open the Adobe Acrobat Reader, collect the logs and upload them on the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us.

Let us know how it goes

Regards

Amal

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