Skip to main content
Bewitched_partnerc93b
Participant
Oct 26, 2026 3:39 PM UTC
Answered

Adobe Acrobat Reader double sided duplex printing to HP LaserJet no longer working

Since today in Adobe Acrobat Reader selecting “Print on both sides of paper” my HP LaserJet Pro MFP M477fdw prints single sided. I have tested printing from MS Word and a PDF from Chrome browser which prints double sided.

I have checked the Printer’s settings. I have uninstalled Adobe Acrobat running the Cleaner and reinstalling. I have reinstalled the HP M477fdw driver software and even installed the “Universal Printing PLC 6” HP driver but nothing fixes this new issue.

I think think this is a bug. Can anyone help as my only work around is opening PDFs in a brower to print double side.

Thank you in advance. This showed me really how far Google AI can help but did not fix the issue.

    Bewitched_partnerc93bCorrect answer
    Participant
    Nov 7, 2026 5:52 PM UTC

    Hello Ankit,

    The screenshot was using a test pdf just so i could avoid showing private details. You’re right should have done this as a 2 page doc.

    I have found the issue. The PDF i was printing when i had the issue (and which was immediately after trying to resolve a hardware issue with the printer) was generated and saved down from my bank. It seems there is something about this PDF that when sent to the printer from Adobe Acrobat application sends it as a single sided print even though duplex printing is selected. As far as I can see there is no information or warning to notify the user of this in the application print screen. It means you end up with single pages without realizing it. I have told my bank but i doubt they’ll do anything.

    Thank you for your help on this.

    View reply

    5 replies

    Bewitched_partnerc93bAuthor
    Participant
    Oct 27, 2026 6:48 PM UTC

    Hello Ankit,

    Thank you for your reply.

    I really think there is a bug in Adobe Acrobat sending  a duplex print as single sided. All the settings are correct.

    1. I am using;

    Windows 11 (64-bit)

    Adobe Acrobat Reader 2026.002.22031 64-bit

    1. Printer selected M477fdw.

    It happens on each page printing two sided as single sided prints.

    Trying the Universal (as a last option) I was unable to get it to work with Duplex.

    1. Print dialogue attached.
    1. Two sided printing is selected on Printing preferences

    I think it is a coincidence but this issue has started after doing a reset on the printer by removing the power cable to fix an HP hardware issue “50.4 fuser issue”. I checked the printer via IP address and made sure Duplex printing is enabled.

    Regards, Anthony

     

    Translate
    Community Manager
    AnkitVermaCommunity Manager
    Community Manager
    Oct 27, 2026 7:26 PM UTC

    Hi ​@Bewitched_partnerc93b,

    Thanks for coming back with the screenshot and version details. Also good to know you’ve confirmed duplex is enabled on the printer itself through its IP address, and that the issue began around the printer reset. Sorry for the hassle, having to open every PDF in a browser just to get a double-sided print is a real time sink.

    One thing we noticed on your screenshot is that the preview shows Page 1 of 1. Is the PDF you’ve been testing with a single page? If it is, could you try one with at least two pages and let us know whether each page still comes out on its own sheet?

    Since the two-sided options are controlled by the printer driver rather than by Reader, it’s also worth checking the setting from two places on your PC:

    1. In the Reader Print dialog, click Properties (next to the printer name), check that two-sided printing is turned on there too, and print from that same window.

    2. Go back to Start > Settings > Bluetooth & devices > Printers & scanners, pick the M477fdw, open Printing preferences > Advanced, and once two-sided is on, save it with Set Default Options. The Windows section of this article walks through it: https://helpx.adobe.com/acrobat/kb/print-double-sided-acrobat-reader.html

    Let us know what you see after trying those.

    Thanks,
    ^AV

    Translate
    Bewitched_partnerc93bAuthorCorrect answer
    Participant
    Nov 7, 2026 5:52 PM UTC

    Hello Ankit,

    The screenshot was using a test pdf just so i could avoid showing private details. You’re right should have done this as a 2 page doc.

    I have found the issue. The PDF i was printing when i had the issue (and which was immediately after trying to resolve a hardware issue with the printer) was generated and saved down from my bank. It seems there is something about this PDF that when sent to the printer from Adobe Acrobat application sends it as a single sided print even though duplex printing is selected. As far as I can see there is no information or warning to notify the user of this in the application print screen. It means you end up with single pages without realizing it. I have told my bank but i doubt they’ll do anything.

    Thank you for your help on this.

    Translate
    Community Manager
    AnkitVermaCommunity Manager
    Community Manager
    Oct 26, 2026 5:00 PM UTC

    Hi ​@Bewitched_partnerc93b,

    Sorry you’re running into this, especially when printing from the browser is your only workaround right now. You’ve already covered a lot of ground (Cleaner tool, HP driver reinstall, the universal driver), so thank you for laying that out.

    So we can dig in properly, could you tell us:

    1. Which operating system you’re on (Windows or macOS), and the exact version of Acrobat Reader you have installed.
    2. Which printer entry you pick in the Reader Print dialog (the M477fdw or the universal driver one), and whether every PDF prints single-sided or just certain ones.
    3. If you can, a screenshot of the Print dialog with “Print on both sides of paper” ticked.

    One quick thing to re-check if you’re on Windows: go to Start > Settings > Bluetooth & devices > Printers & scanners, select the same printer entry you print to from Reader, then open Printing preferences > Advanced and make sure Two-sided printing is turned on. Click OK twice to save. The steps are here: https://helpx.adobe.com/acrobat/kb/print-double-sided-acrobat-reader.html

    Send those details over and we’ll take it from there.

    Thanks,
    ^AV

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices