Adobe Acrobat Reader-OneDrive integration in Citrix environment

Question

When users add their OneDrive account to Adobe Acrobat Reader in Citrix they are no longer prompted for their 365 credentials.

Instead a login prompt appears where they have to select their account. Once they did that no prompt will appear as long as Adobe Reader is opened.

However when Adobe Acrobat Reader is closed the user again has to select his account when opening OneDrive files. Outside Citrix this seems not the case.

I wonder where Adobe Acrobat Reader caches the standard 365 account?

I've attached a screenshot of the prompt.

ls_rbls · Answer

Which version of Acrobat Reader are you using?

Also, it seems that Citrix handles this different than OneDrive.

This brings me to ask if everything was working OK before and the issue popped out of nowhere recently?

OR,

when you created the oneDrive user accounts, have you checked if the "keep me signed in" was selected as part of the group of users you're administering?

If that is the case I don't know if this issue would be handled from the Adobe Reader settings per se.

But you can sift through this Microsoft OneDrive support link and see what could be missing or not properly configured at the user account sign-in level:

https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/user-account-management

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