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BelkiR
Participant
November 1, 2018
Question

Adobe Acrobat Saving Issue

  • November 1, 2018
  • 3 replies
  • 3548 views

When trying to save a PDF I receive the following message:

This error message then causes two corrupt files to appear in the folder:

We then have to resave the PDF file once again.

Any solution to this issue?

Thanks.

3 replies

G
Gretchen36669402qkjh
Participant
February 6, 2025

I'm having the same issue.

It has happened to several files and I can save other open files just fine. I haven't figured out if there is any rhyme or reason. 

I don't see the "troubleshooting' solution as a viable option since you have to turn it off and on. 

Is there a permanent fix or patch yet? I am using Adobe Acrobat Pro version 2024.005.20320.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
March 12, 2025

Hello,

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20432 Planned update, Mar 11, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4iCSdUo.

 

For testing purposes, please disable the Enhanced Security options in the app's Preferences. Go to Menu (Windows) / Acrobat (Mac) > Security (Enhanced) and uncheck Protected Mode at Startup and Enhanced Security. Click OK, restart the app, and check if the issue persists. After testing, please re-enable the security settings.

 

If you still experience the issue, please share the current version of the OS and an affected file with a screen recording for further investigations.

 

Thanks,

Anand Sri.

D
david_nubblemt
Participant
October 16, 2024

I highlighted some sections in my pdf document but when I tried to save the doc with highlights I receive a message that I can't because a number(s) is out of range. Don't know what that means but don't have any trouble doing this on my wife's laptop. 

 

 

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
November 6, 2018

Hi BelkiR,

As per the issue description mentioned, you are receiving an error when trying to save pdf file in Acrobat, is that correct?

Please try following troubleshooting steps:

1- Try saving another pdf file to check if the issue is not specific to this file only.

2- Disable preview pane and details view in Windows Explorer and try again.

3- If the file is on the network, try whitelisting the network path as follow:

Launch Acrobat.

Click Edit>Preferences>Security(Enhanced) , choose Add Folder path.   

Relaunch Acrobat and try again.

4- Disable Protected View / Enhanced security by clicking Edit menu > Preferences > Security (Enhanced) > select Off under Protected View > uncheck the box next to enhanced security > click OK. Relaunch Acrobat and try again.

Note: Disabling protected view/ Enhanced security is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

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