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marnix.garner
Participant
June 16, 2020
해결됨

Adobe Acrobat Server down?

  • June 16, 2020
  • 2 답변들
  • 3913 조회

I keep getting error messages in Adobe Acrobat saying it can't verify subscription status and that it can't reach the servers. However the rest of my Adobe Creative Cloud Apps are all working fine.

 

I'm based in Hatfield just outside North London.

 

Anyone else having problems or know what's going on as I can't even send an email to Adobe as the 'Contact Us' button doesn't do anything when clicking it!?

이 주제는 답변이 닫혔습니다.
최고의 답변: marnix.garner

I have now uninstalled Acrobat and reinstalled it and no longer get the Subscription Status server error.

2 답변

marnix.garner
marnix.garner작성자
Participant
June 17, 2020

I have tested the network as per your link and all works and also the rest of my creative cloud apps all work fine. It's only Acrobat that isn't able to open without this Adobe server issue. It really looks like a problem your end. If my subscription wasn't working then surely all my apps with you wouldn't work?

 

I have also unchecked the "Set date and time automatically" as per your link and that didn't do anything either.

 

Still getting this:

 

 

marnix.garner
marnix.garner작성자답변
Participant
June 18, 2020

I have now uninstalled Acrobat and reinstalled it and no longer get the Subscription Status server error.

Amal.
Legend
June 18, 2020

Hi there

 

We are glad to hear that the issue got fixed. Please feel free to contact us for any assistance required in the future.

 

Regards

Amal

Amal.
Legend
June 16, 2020

Hi Marnixg

 

We are sorry for the trouble. As described you are unable to use the application and getting the error 'Unable to verify your subscription status'

 

Please refer to the steps provided in the help areticles below and see if that works for you:

 

https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html

 

https://helpx.adobe.com/in/download-install/kb/cannot-verify-subscription-offline-mode.html

 

Let us know how it goes

 

Regards

Amal