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marnix.garner
marnix.garner
Participant
June 16, 2020
Answered

Adobe Acrobat Server down?

  • June 16, 2020
  • 2 replies
  • 3906 views

I keep getting error messages in Adobe Acrobat saying it can't verify subscription status and that it can't reach the servers. However the rest of my Adobe Creative Cloud Apps are all working fine.

 

I'm based in Hatfield just outside North London.

 

Anyone else having problems or know what's going on as I can't even send an email to Adobe as the 'Contact Us' button doesn't do anything when clicking it!?

This topic has been closed for replies.
Correct answer marnix.garner

I have now uninstalled Acrobat and reinstalled it and no longer get the Subscription Status server error.

2 replies

marnix.garner
marnix.garnerAuthor
Participant
June 17, 2020

I have tested the network as per your link and all works and also the rest of my creative cloud apps all work fine. It's only Acrobat that isn't able to open without this Adobe server issue. It really looks like a problem your end. If my subscription wasn't working then surely all my apps with you wouldn't work?

 

I have also unchecked the "Set date and time automatically" as per your link and that didn't do anything either.

 

Still getting this:

 

 

    marnix.garner
    marnix.garnerAuthorCorrect answer
    Participant
    June 18, 2020

    I have now uninstalled Acrobat and reinstalled it and no longer get the Subscription Status server error.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      June 18, 2020

      Hi there

       

      We are glad to hear that the issue got fixed. Please feel free to contact us for any assistance required in the future.

       

      Regards

      Amal

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        June 16, 2020

        Hi Marnixg

         

        We are sorry for the trouble. As described you are unable to use the application and getting the error 'Unable to verify your subscription status'

         

        Please refer to the steps provided in the help areticles below and see if that works for you:

         

        https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html

         

        https://helpx.adobe.com/in/download-install/kb/cannot-verify-subscription-offline-mode.html

         

        Let us know how it goes

         

        Regards

        Amal

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