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K
Knarfoe
Participant
September 2, 2021
Question

Adobe acrobat shows corrupted font but not in Edge

  • September 2, 2021
  • 2 replies
  • 2714 views

Hello,

Sometimes an invoice shows corrupted font. The pdf is completely unreadable.

When opening in ms Edge it is fine,

I've attached an example.

The acrobat version is 2021.005.20060 which seems to be the latest

I've tried setting the language from NL to EN and vice versa but no luck

Any tips for me ?

tnx

frank

 

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
September 3, 2021

Are the documents internally created (i.e., you made the PDF file) or externally created (i.e., a supplier sends you an PDF file)?

 

With such a document, go to File→Properties→Fonts and post a screenshot.

ABAMBO | Hard- and Software Engineer | Photographer
K
KnarfoeAuthor
Participant
September 7, 2021

Hello Abambo,

It's from an external party.

Hereby the screenshot

thanks!!

Frank

K
KnarfoeAuthor
Participant
September 7, 2021

Looks like they use something call Axapta (build1600.1713)

Amal.
Amal.
Legend
September 2, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described, Adobe acrobat shows corrupted font and the PDF is completely unreadable.

 

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Page Display > Under Rendering, select 'Use local font' and Click OK and reboot the application and see if that works for you.

 

Also, web browsers use their own PDF mechanism to render and display the PDF content and they are not Adobe dependant.

 

Hope this information will help

 

Regards

Amal

K
KnarfoeAuthor
Participant
September 3, 2021

Hello Amal,

That setting was already ticked.

tnx

frank

Amal.
Amal.
Legend
September 3, 2021

Hi there

 

We are sorry to hear that. Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

What is the workflow/steps you did to create the PDF file? Please try to create the PDF using Adobe Acrobat Pro DC application and see if that works for you.

 

A font can be embedded only if it contains a setting by the font vendor that permits it to be embedded. For more information about font embedding please check the help page - https://helpx.adobe.com/acrobat/using/pdf-fonts.html

 

Regards

Amal

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