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redpandavfx
Participant
January 16, 2024
Question

Adobe Acrobat Sign - client's name was changed without my consent

  • January 16, 2024
  • 1 reply
  • 2239 views

Hello all,

 

After filling in all necessary fields and name attributions, I sent off a document for a client to sign. Note: throughout, his name was spelled "Matt". However, when I received the automated message, it said "Adobe Acrobat Sign has sent (name of document) to Matthew (LastName).

Nowhere did I ever imply that the client's full name is Matthew, nor did I give Acrobat permission to change names of my documents. How do I prevent this from happening again? It goes without saying that people prefer their names to be their names, not something else. If someone goes by Rob and Rob only, Acrobat shouldn't auto-change it to Robert or Bob.

If anyone has thoughts on solving this, I would greatly appreciate it. Thanks very much

    This topic has been closed for replies.

    1 reply

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    January 16, 2024

    Hi @redpandavfx ,

     

    I haven't use Adobe Sign in a while and I am

    curious.

     

    Can you verify what was the authentication method that was employed with that Adobe Sign document?

     

    For example, if you've employed in the signing field to use the person's email address for authentication, it will grab the recipient's full name at signing time from his / her email service authentication credentials.

    R
    redpandavfxAuthor
    Participant
    January 17, 2024

    If I understand your question correctly, yes - I used an email address for the person's signing field. Not sure if that's (still?) how the system populates names, though when I've received emails from this person, only "Matt" shows up, not "Matthew".

    I'm just concerned that backend systems are changing names that have not been shared with me by clients. It's super odd and awkward, like I'm calling them by the name their close relative would use.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    January 17, 2024

    Can you share a screenshot ?

     

    When a person sends you an email, your email inbox may display the users' profile name or "email alias" that is associated to their email address, not the full name; is this what you're referring to?

     

    If that is the case,  email aliases are different from the signer's full name that will auto-populated on a digital signature field after they've signed.

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