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M
majoinfante
Participant
April 12, 2021
Question

Adobe Acrobat slow for Mac M1

  • April 12, 2021
  • 5 replies
  • 6837 views

Hi, I have a Macbook Air M1 and I installed Adobe Acrobat by the Creative Cloud App. However,  from the first day I installed it, Acrobat is very slow. Everytime I scroll, it is not smooth at all like any other app on my mac. Sometimes the animation when minimising crashes, etc. 

I was wondering if you guys can help me. Maybe I downloaded the app incorrectly? I have the latest version of Adobe Acrobat and also the latest MacOS version. 

 

    This topic has been closed for replies.

    5 replies

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    November 11, 2022

    Is this happening with Rosetta installed ?

    P
    Pan Pan5E17
    Participant
    September 14, 2021

    I have the same problem too.. and I can't seem to get my creative cloud working after download. 

    J
    Jalaluddin
    Participant
    July 15, 2021

    With my M1 MacBook Pro, Adobe's renderer is very slow for 3D PDF's but changing to OpenGL in Preferences appears to solve the problem.

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    April 12, 2021

    Hello,

     

    Thank you for reaching out and sorry for the trouble.

     

    As you are experiencing issues with the application, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html.

    Check if that helps.

     

    If the issue still occurs, remove Acrobat using the cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reboot your mac. 

    Then try re-installing the Acrobat Pro DC from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html.

     

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

     

      M
      marianna0D45
      Participant
      October 8, 2021

      Hi, my Acrobat Reader app is also very slow, on my MacBook Air 2021.

      I tried to open the link to the cleaer tool that you posted, but the page was not found. Can you share an updated link, please?

        Eric Dumas
        Community Expert
        Eric DumasCommunity Expert
        Community Expert
        April 12, 2021

        Hi,

        I think Adobe is still catching up with updates to be fully compatible with M1 chips.

        Make sure to keep updating your software.

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